Seattle, WA. 98107

206.300.1010

E-mail: leifclarke@gmail.com

Web Page: http://www.leifclarke.com

RealNetworks, Seattle, WA.                                                                   September 1999-Present

Business Solutions Manager                                                                 November 2006 - Present

·         Drive customer contracts and SLA negotiations for large carrier grade customers

·         Conduct executive level performance and operations presentations

·         Manage all customer (internal and external) facing communication for major carrier grade customers

·         Build deep business relationships with internal and external customers

Account Manager, Technical Operations                                            May 2005-November 2006

·         Work cohesively with sales, broadcast operations, network operations, and development teams to ensure customers have a successful start-up and prolonged relationship with RealNetworks

·         Assist business units with on-going customer sustainment by giving first class attention and service to all of their CDN and ASP needs

·         Assist in meeting corporate defined service levels of up-time (SLA Metrics)

·         Responsible for proposing up-sell options to existing customers

·         Dedicated Account Manager to Cingular Video, CBS's Big Brother, and Rhapsody Mobile

Broadcast Operations Lead/Supervisor                                                        July 2000-May 2005

·         Retain market share by building customer loyalty and exceeding expectations in a competitive market through exceptional customer service

·         Supervisor for Broadcast Operations shift teams

·         Work closely with operations, network, software development, and program management teams to deliver high quality streaming media solutions to our clients

·         Implemented advanced OJT (On the Job Training) system and documentation

·         Development of custom solutions for clients using Microsoft and Linux/Unix platforms

·         Recent notable projects include partnerships between RealNetworks and the NFL, CBS’s Big Brother, Fox’s American Idol, and RealOne

Real Broadcast Networks Assistant Program Manager                      September 1999-July 2000

·         Lead on a team that increased volume and revenue for one of RBN’s largest clients by over 400% in two quarters

·         Speaker at Operations and Marketing Summit in Philadelphia

·         End to end operations management

·         Event scheduling and statistics tracking

Washington State University Cycling Team                                                                1995-1997

President, Treasurer

·         Managed the teams budget, travel plans, and race schedule

·         Organized membership recruitment drive

·         Implemented an advanced training program for top category riders resulting in two national championship berths

Washington State University, Pullman, WA.                

Business Administration Bachelor of Arts earned August 1999

Major in Management Information Systems

Major in Marketing

Helix Universal Server Administration V9.0

Completed March 2005

·         RealServer set-up and maintenance

·         Customizing RealServer features

·         RealServer security

RealOne Presentation Authoring

Completed March 2005

·         RealSystem Producer/Encoder

·         Streaming media presentation authoring including RealNetworks SMIL (Synchronized Multimedia Integration Language) presentation system

RealNetworks Development and Learning Certifications

Completed 2004-2005

·         Foundations of Leadership (AL101)

·         Situational Leadership II (AL390)

·         Selecting the Best, interviewing skills (AH101)

·         Interpersonal Communications Skills (AC101)

·         Presentation Skills (AC102)

·         On-the-Job Training (AC214)

·         Introduction to Management (AM101)